Horton Library Questionnaire to be mailed out Sept 2
The Library will send out a mass mailing of over 2000 questionnaires to the residents of Horton and the surrounding area. It has been nearly 10 years since the Library has blanketed the community with a survey this extensive. The Library Trustees hope you will take a minute to fill it out as they believe that providing the best service is the primary key to our success. Let us know how we’re doing - what you like and what we can do better! The completed surveys can be returned in person or via mail, dropped in pick-up boxes at your local church or in the book return outside of the library. We thank you for your opinions!
In an effort to better serve you and the community, please take a few minutes to complete this survey and return it to the Library. Thank you for your input. We’re here to serve YOU!
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For what reasons do you use the library? (check all that apply)
___ Recreation ___ Quiet study space ___ School/formal education ___ Programs ___ Job/career ___ Wi-Fi connection
___ Newspapers/magazines ___ Independent learning ___ Microfilm/genealogy ___ For my children ___ Tax Forms
___ Photocopier ___ Group study space ___ Word/Excel/PowerPoint ___ Online subscription databases ___ Internet/E-mail
2. How would you rate these current aspects of the Horton Public Library?
VeryGood Good Fair Poor
____ ____ ____ ____ 1. Hours Open
____ ____ ____ ____ 2. Size of collection (books, magazines, newspaper, videos, DVDs, etc.)
____ ____ ____ ____ 3. Collection is kept up-to-date (new items)
____ ____ ____ ____ 4. Parking
____ ____ ____ ____ 5. Handicapped access
____ ____ ____ ____ 6. Quiet areas to work
____ ____ ____ ____ 7. Space, size of library
____ ____ ____ ____ 8. Staff knowledge, expertise
____ ____ ____ ____ 9. Children’s programs
____ ____ ____ ____ 10. Teen/youth programs
____ ____ ____ ____ 11. Adult programs
____ ____ ____ ____ 12. Summer Reading Program
____ ____ ____ ____ 13. Number of Internet computers
____ ____ ____ ____ 14. Convenient location
____ ____ ____ ____ 15. Local history collection
____ ____ ____ ____ 16. Staff interaction with you
Additional comments:_______________________________________________________________________________________________________________________________
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If you don’t use the Library, why not? (check all that apply)
___ Hours aren’t convenient. Please tell us what hours would be better in the comments
___ Never have what I want
___ Poor customer service
___ I go to another Library: _________________________ (which one)
___ I buy my books
___ Too noisy ___ Too little parking ___ Just not in the habit
___ Don’t know what it offers
___ I owe fines and/or have overdue books
___ Other reason: ___________________________________________________
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What are the ages of people in your household? (check all that apply)
___ 0-5 years ___ 6-11 years ___ 12-18 years ___ 19-24 years___ 25-40 years ___ 41-60 years ___ 61-70 years ___ over 70 years
5. Please add any comments, questions or suggestions you have for improving the Horton Public Library: ______________________________________________________________________________________________________________________________ Thank You for your opinions!
